Privacy Policy
How we collect, use, and protect your information
Last updated: March 24, 2025
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Your Privacy Matters
We believe in transparency about how we collect and use your data. This policy explains our practices and the choices you have regarding your information.
Our Commitment
We're committed to protecting your privacy and ensuring you have a positive experience when using our voice learning platform.
1. Introduction
Welcome to Guidience (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience when using our voice learning platform. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, applications, or services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
3. How We Use Your Information
Provide and Improve Our Services
- Deliver personalized learning experiences
- Process transactions and manage your account
- Analyze usage patterns to improve our Services
- Develop new features and functionality
Personalize Your Experience
- Customize voice characters and learning content
- Track your progress and provide recommendations
- Remember your preferences and settings
Communicate With You
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Send marketing communications (subject to your preferences)
Security and Protection
- Verify your identity and prevent fraud
- Enhance the security of our Services
- Protect against unauthorized access to user accounts
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
Your personal data is stored primarily in Firebase/Firestore databases. We retain your information for as long as your account is active or as needed to provide you with our Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
We take the security of your data seriously and employ industry-standard practices to keep your information safe. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Update
You can access and update your account information through your profile settings.
Data Portability
You can request a copy of your personal data in a structured, commonly used format.
Deletion
You can request deletion of your account and associated personal information.
Marketing Communications
You can opt out of marketing communications at any time.
To exercise these rights, please contact us at privacy@guidience.com.
7. Children's Privacy
Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
8. International Data Transfers
We operate globally and may transfer your information to countries other than where you reside. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
9. Third-Party Services
Our Services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Voice Data Privacy
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@guidience.com
For data protection inquiries, you can reach our Data Protection Officer at dpo@guidience.com.
Have Questions About Your Privacy?
If you have any questions about our privacy practices or how we handle your data, our team is here to help.
Contact Our Team